Software support by real people for real people
It’s a sad truth that most software and cloud-based application companies don’t want to provide support via human interaction. They’d rather have you interact with chatbots, videos, FAQs, and White Papers. You know how this goes. It leads to:
- Hours wasted on an endless loop of tech support
- Frustration in solving even the simplest issues
- The infuriating inability to reach an actual person for an answer
- No clear idea of what problem you even have or how to solve it
“When my software stopped working before a crucial billing deadline (and after wasting hours on the phone with the software company), I turned to Dana. She identified the problem quickly and fixed it in no time!”
– Jennifer Hirshon, VP Dezenhall Resources, Ltd.
Our software expertise makes your life easier
We’re consultants certified in specific software programs. And we bring extensive knowledge in these programs, plus decades of experience in dealing with small to mid-sized law firms, nonprofits, public relations firms, lobbyists and accounting firms and other service oriented firms. We excel in:
Law Firm Software
Accouting Software
Cloud Application Software
Practice Management Software
QuickBooks
Time & Billing Software
Document Management Software
“I’ve worked with Dana and BSI for two decades and they’ve been an integral part of our growth. They did an exceptional job when we changed IT platforms, with professionalism and dedication far surpassing that of other vendors I’ve worked with.”
– John Vollmer, former Director of Finance & Administration for PilieroMazza
Expertise In
Caret Legal
CosmoLex
Net Documents
PC Law
QuickBooks
Sage 50
Sage Timeslips
Soluno
Time Matters
Time Solv
Our software support solutions aren’t just knowledge and information – they’re catalysts for change.
Save time & money (the one-two punch we all want)
Enjoy increased efficiency & greater achievement
Finally have access to a human who listens
See increased job satisfaction & reduced employee turnover
Software insights that can help you now!
I’ve compiled a living and growing cache of software technology information and expertise to help you navigate the ever changing (and challenging!) world of business software.
The High Cost of Doing Nothing
(2 minute read) Since the beginning of this year, we’ve heard some interesting thoughts from our clients: “If something is broken, I’ll call you. Otherwise, we’re fine for now.” “I can’t think about...
Practice Management: Harnessing a Firm’s Knowledge
Commonly used programs support document management, billing, accounting, word processing, online research portals… this list goes on. What can handle all of these sources in one?
The Future (Pricing) of QuickBooks / QuickBooks Online
Recently Intuit Corporation announced changes both to their QuickBooks product line and product pricing. Review these various upcoming changes in this post.